Your order
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If you have placed on order and you want to check its status, you can access your order status from the e-mail confirmation we sent to you. If you can&...
Thu, 8 Feb, 2024 at 6:31 AM
We offer a 30-day return window on unused products. Please e-mail us at support@urbanwormcompany.com to notify us when you return your merchandise. When you...
Tue, 23 Aug, 2022 at 11:09 AM
We're sorry to hear this! Firstly, if your order contained multiple items, then it is possible that we shipped your order from multiple locations. F...
Sun, 28 Mar, 2021 at 5:03 PM
We can accept returns of unused product within 30 days of purchase. Shipping to our location will be at your cost, however. Please send all products to ...
Mon, 30 Aug, 2021 at 9:00 AM
Unfortunately, some carriers, especially FedEx, deliver notifications of delivery when the product has not yet arrived. If this has happened, we ask that y...
Mon, 15 Aug, 2022 at 7:33 AM
Customers in the following states can expect to pay sales tax unless they have a tax exempt for from their state: Pennsylvania Georgia Wisconsin Ho...
Fri, 17 Jan, 2025 at 8:14 AM